Terms & Conditions

Shipply provides multi-carrier shipping software for Canadian businesses, including rate comparison, label generation, tracking, analytics, and related tools. Features may change, launch, or be discontinued over time.

You are responsible for the accuracy of the information you provide and for keeping your account credentials secure. You must be authorized to act for any business you register.

You own your data. The invoices, shipment records, rates, and tracking data you provide or connect to the services remain yours (“Customer Shipping Data”).

What we delete. The invoice files you upload are deleted 30 days after upload. That happens automatically.

What we keep. We keep the shipping records we read out of those files — carrier, service, weight, lane, date, and what you paid. We keep them after the file is deleted, and after you close your account.

What we do with it. First, we use your data to serve you: auditing shipments, generating savings analyses, and recovering refunds. Second, we add it to a benchmark pool — with your business name and any personal information removed — so we can tell every customer how their rates compare to the market. Your name is never attached, and your specific shipments are never shown to anyone else.

What we never do. We do not sell your data, and we do not share data that identifies you, your customers, or your shipments with anyone.

You agree not to misuse the services, including attempting to disrupt them, access them without authorization, ship prohibited or illegal goods, or violate any carrier rules or applicable law.

The Shipply platform is free to use; you pay for the shipping labels you generate at the rates shown at purchase. Optional products may carry their own fees, which will be disclosed before you use them. Carrier charges and adjustments are governed by the applicable carrier terms.

Shipments are carried by third-party carriers under their own terms of service. Shipply is not the carrier and is not responsible for carrier performance, delivery times, loss, or damage, except as expressly stated.

iShip Technologies Inc., which operates Shipply, also operates its own freight and shipping services, including iShip. Where the services recommend a carrier or shipping option, that recommendation may include an affiliated service.

Shipply and its software, content, and branding are owned by us or our licensors. You receive a limited, non-exclusive right to use the services; you may not copy, resell, or reverse-engineer them.

The services are provided "as is" without warranties of any kind. We do not guarantee that quotes, savings estimates, or analytics will be error-free or that the services will be uninterrupted.

To the maximum extent permitted by law, Shipply is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the fees you paid to us for the services in the three months before the claim.

You agree to indemnify Shipply against claims arising from your use of the services, your shipments, or your breach of these Terms.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules.

We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to operations@shipply.ca. iShip Technologies Inc., Barrie, Ontario, Canada.